Hiring the right people is the first step, but it doesn’t stop there. If employees don’t feel valued, if they don’t feel like their work matters, they’re likely to look elsewhere. Keeping them engaged and loyal to you and your business will save you time and money in the long run.
So what can you do to empower your employees? Start here:
Let them do the job they were hired to do.
When you own your own business, it can be tempting to want to do everything yourself. Sometimes that results in re-doing some work an employee finished, or overriding a decision an employee made. This makes the employee think, “Why am I even here?”
If you trust them enough to hire them, trust them enough to do the job. If they make an honest mistake, speak to them about it and give them a chance to do better.
Give them some authority.
If you have someone in a customer service role, give him the power to make some decisions with the knowledge that you will back him up. If it ends up being a decision you would have made differently, speak to him about it so it doesn’t happen that way again.
Offer opportunities for growth.
Provide opportunities for continuing education that will help your employees do their jobs better. This could be a course, a seminar, a book, or even the technology they need to better serve your clients. Show them you care about their growth in the position and encourage them to keep learning.
Questions and concerns will arise. Whether it’s a request, an idea, or a complaint, take the time to listen thoughtfully without reacting. If you can accommodate the employee, do it. If not, explain why.
What else do you do to empower your employees?