Why it is Important for franchise owners to a maintain a high degree of emotional intelligence

From the high points of getting your very first customers to the lows of making costly mistakes, year one of owning a Canadian franchise can certainly be an emotional rollercoaster. It is crucial to maintain a high emotional intelligence or EQ throughout all of this.

You may be reading this and asking yourself what exactly emotional intelligence is and how it attributes to the success of your franchise here in Canada.

Emotional intelligence is defined as “the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.” There is an extensive amount of research suggesting that EQ is critical to a person’s performance in the world of business.

The following are the four different emotional intelligence skills that determine your EQ:


How conscious you are to your own emotions in the moment is what self-awareness means. It allows you to understand yourself and the way you react to certain people and certain situations.


Self-management is what you do with those emotions once you are aware of them. You cannot just simply make these emotions disappear; however, through self-management you can use these emotions to produce ideal behaviour.

Social Awareness

Social awareness is how well you perceive others. This includes being able to pick up body language and other unspoken signals, since people do not always come right out and tell you what is going on.

Relationship Management

The crown of emotional intelligence is relationship management. This involves you using the previous three skills simultaneously to build your relationships with others while interacting with them. You will not get the most out of these interactions until you are completely aware of your emotions, are able to perceive theirs, and use this knowledge to change your approach on the go.

Can You Boost Your Emotional Intelligence?

Now that you have an understanding of what emotional intelligence is and the four skills that determine your EQ, you should be asking if there are any ways to buildand improve your emotional intelligence. The answer, of course is – YES

There are many ways to do this, such as:

  • Limiting your consumption of caffeine – Drinking caffeinated drinks will result in the release of adrenaline. Adrenaline causes a hyper-aroused state of stress, which causes your emotions to take control of your behaviour.
  • Proper sleep habits – It’s not complicated. Getting the wrong amount of sleep can impair brain functions. Your self-control, memory and attention are all reduced with lack of sleep.
  • Start thinking positive and appreciate what you have – Negative thoughts are harmful to you. Always try to push away these thoughts, replacing them with positive ones instead. Research has found that an attitude of gratitude will improve your energy, mood, and can even change your physical well-being. Be thankful for everything you have.

In summary, having a high EQ can give you a great advantage in the ownership of your Canadian franchise. It is very important to acknowledge and employ these skills to flourish. Keep these things in mind, and you can expect success in the future.

About FranNet Canada

FranNet is a 27-year-old company with roots in the U.S. Its purpose being to nurture every entrepreneur’s dream of business ownership. We actively employ a specific profiling and consultation method. This method is geared to each investor with a specific business model and based on franchise trends typically found in Toronto, Ontario, Vancouver, British Columbia, or Calgary, Alberta. The most lucrative Canadian franchise opportunities are waiting for you. For more details visit – http://frannet.ca/  

Jan 8, 2016